SMTP reference

SMTP 5.2.1: mailbox disabled or inactive

RFC 3463mailbox_inactiveaction: suppress

5.2.1 means the mailbox exists but is disabled, suspended or not accepting mail. It is permanent. Suppress it, and treat these addresses with more care than an ordinary hard bounce, because dormant mailboxes are frequently recycled into spam traps.

What it looks like in the log

550 5.2.1 The user's account has been disabled.
550 5.2.1 mailbox disabled, not accepting messages

Why it happens

What to do

Related

5.1.1 · 4.2.2

Classifying this automatically

This response maps to mailbox_inactive with a recommended action of suppress in smtpsift, an open-source classifier for SMTP rejections and deferrals.